Aaron Graves

Information Technology Management, Computer & Network Security

Hi, I’m Aaron Graves — Voluntaryist, IT Professional, Hobbyist Programmer / Web Designer, and PhDude.

Aaron Graves's Bio:

Aaron Graves's Experience:

• Command Center Manager at TD Ameritrade

  August 2015 - Present | Omaha, NE

• Secondary Lead Officer at Signal 88 Security

  August 2012 - Present | Omaha, NE

  • Provide on-site security of client property and equipment. • Be a visible deterrent to crime on client property. • Provide detailed reports of activity to law enforcement agencies and client. • Conduct foot and/or vehicle patrols of client property to verify the security of said property. • Respond to alarm calls at client property, including noise complaints, lockouts, and physical altercations. • Assist the Lead Officer with ensuring all patrol regions are progressing on schedule.

• Owner, System Administrator at MyUnixHost.com

  May 2008 - Present | Omaha, NE

  o Build FreeBSD and Debian systems o Create accounts and configure Apache for multiple virtual hosts o Configure multiple email domains using Postfix o Configure BIND DNS zone files o Build SH and PERL scripts to facilitate system administration duties o Built website myunixhost.com o Built Customer Dashboard using PERL with MySQL back end o Verify and monitor the integrity and security of servers

• Supervisor at Infocrossing, a Wipro Company

  November 2011 - August 2015 | Omaha, NE

  o Team leadership; managed day to day operations for a team of 8 individuals o Organized a daily call with managers at other GEO's to resolve internal and external team issues o Employee development/training o Responsible for assisting transition project managers in migrating new customers into our data centers o Documented new customer procedures for internal use o Oversaw the transition of internal documentation from Sharepoint to MediaWiki o Reversed a revolving door trend, and brought down turnover, building a stable and high-performing team staffed with talented individuals o Experience with developing SLA reporting and individual staff metrics. o Developed a new employee training program that exhibited a better success rate for getting new employees up to speed quickly

• Senior Associate - Project Team at Infocrossing, a Wipro Company

  May 2011 - November 2011 | Omaha, NE

  o Patched Windows and Solaris UNIX machines o Identified efficiencies projects and developed new processes and procedures for our team o Provided training to existing employees on new processes and procedures o Compiled monthly SAN and NAS storage reports for customer service delivery managers o Worked with other tower managers to offload some of their workloads onto our team

• Data Center Services Associate at Infocrossing, a Wipro Company

  October 2008 - April 2011 | Tempe, AZ

  o Monitored network and server health for 100+ customers in a shared infrastructure environment. o Was a subject matter expert on internal processes and procedures, and was utilized to train new employees.

• Operations Analyst at Infocrossing

  January 2006 - October 2008 | Tempe, AZ

  o Monitored network and server health for 100+ customers in a shared infrastructure environment. o Was a subject matter expert on internal processes and procedures, and was utilized to train new employees.

• Nuclear, Biological and Chemical NCO at Army National Guard

  August 2001 - August 2008

  o Chemical, Biological, Radiological and Nuclear (CBRN) subject matter expert o While deployed to Afghanistan, I managed the inventory of $2.5MM of ammunition, rockets, and incendiaries o Managed the ordering of repair and replacement parts

• Hardware Engineer at (i)Structure

  December 2004 - January 2006

  o Provided hardware support on a 24/7 rotating on-call schedule. o Replaced defective internal parts on Windows (HP, Dell) and UNIX (SUN, IBM) servers. o Installed and cabled new IBM Mainframe systems. o Built out new servers as needed. o Participated in the migration of existing equipment into our data center. o Maintained AutoCAD floor plan for raised floor of the datacenter o Participated in capacity planning discussions

Aaron Graves's Education:

• Omaha Central High School

  1998 – 2002
  Diploma
  Activities: Programming team, ROTC

Aaron Graves's Interests & Activities: